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Website Xcel Energy
Job Description:
Schedule: Training Schedule: Monday – Friday 9:30am – 6:00pm; permanent schedule options with start times between 9:30 and 11:30 will be reviewed during information sessions.
Job Responsibilities:
- Educate and sell a variety of products and services, while maintaining exceptional customer satisfaction
- Creating an experience where customers know they have been heard, understood and feel valued
- Helping customers understand complex electric and gas rate options across multiple service territories
- Responding to gas and electric emergency situations with a high degree of accuracy to ensure public safety
- Providing technical support to customers for our online and self-service options
Job Requirements:
- Competitive benefits package including:
- Professional development and growth opportunities
- Performance and sales incentives
- Opportunity to work from home (must live within 1 hour of contact center)
- Pension, tuition reimbursement, 17+ PTO days and MORE
- Set schedule
Qualification & Experience:
- 6 weeks of classroom training followed by 4 weeks of a supported learning environment
- Experience selling products and services preferred
- 1+ year of customer service experience required, 18 months preferred
- High school diploma or equivalent
- Bilingual/Spanish experience is a plus
Job Details:
Company: Xcel Energy
Vacancy Type: Full Time
Job Functions: Customer Service
Job Location: Eau Claire, WI, US
Application Deadline: N/A
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