Wednesday , February 8 2023

Whole Foods Jobs in Austin – Workday Technical Systems Analyst

Website Whole Foods Market

Job Description:

The Enterprise Workday Technology Services team is seeking a Technical Systems Analyst to provide support for our Human Resource Systems. This person will provide ongoing technical support for integrations, security, and other technical system issues. process creation and improvement. Monitor application performance to proactively identify issues and perform root cause analysis to identify trends, errors, and solutions to help improve application functionality.

Job Responsibilities:

  • Participate and lead SOX compliance activities required for Whole Foods Market systems; Perform compliance walk-throughs and reviews; maintains and suggests edits to controls
  • Participate and lead projects related to system improvement, system stability, and automation
  • Lead and assist with root cause evaluation and determination
  • Provide guidance and input on process and policy changes throughout support community
  • Work with business partners and development teams to identify Problems and plan resolutions
  • Support HR applications in a Tier 2 and Tier 3 capacity
  • Create and maintain documentation related to systems, incident resolutions, user facing support documentation and work item tracking
  • Perform Major Incident Management activities during Priority 1 and 2 incidents
  • Contribute to a culture of continuous improvement and operational excellence by identifying, championing, and implementing process improvements where appropriate
  • Support on call activities after hours and during weekends

Job Requirements:

  • Extensive experience with root cause analysis activities and troubleshooting
  • Basic understanding of technical and functional concepts
  • Working knowledge of processes and tools used for system management, problem reporting, change management, and overall system support
  • Experience with ticketing systems and working within SLAs
  • Ability to develop the automation around integrations, including alerts, auditing, and scheduling
  • Extensive experience supporting complex applications and integrations
  • Understands system / application design
  • Ability to identify and troubleshoot moderately complex issues
  • Highly effective communication skills, in both verbal and written form, to effectively convey technical and non-technical concepts to diverse audiences
  • Experience or working knowledge of development, test, and deployment models

Qualification & Experience:

  • 3-5 years’ experience supporting complex applications in a retail or similar environment Help Desk experience preferred
  • 1-2 years’ experience with application development lifecycle
  • 1-2 years’ experience in Workday HCM, Payroll or equivalent ERP system
  • 2-5 years’ experience in advance RCA and troubleshooting
  • 2-5 years’ experience with ticketing systems like Jira, ServiceNow or Salesforce
  • Experience with supporting SAAS applications and working with SAAS vendors

Job Details:

Company: Whole Foods Market

Vacancy Type:  Full Time

Job Location: Austin, TX, US

Application Deadline: N/A

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