Friday , February 3 2023

United Healthcare Employment – Chief of Staff

Website United HealthCare

Job Description:

What we do defines who we are. Take a deeper look at how we’re providing support during this global health crisis and search for a way you can get involved.

Job Responsibilities:

  • Make outbound calls to remind patients of appointments or to coordinate resolution of care opportunities with patients, providers, and pharmacies.
  • Pulling demographic and insurance information from multiple hospital EMR’s.
  • Refer calls to pharmacy/nursing team according to protocols
  • Demonstrate courtesy in each interaction
    Escalate transactions when defined by protocols.
  • Demonstrate active listening and empathy in all interactions.
  • Demonstrate effective communication through proper tone, pace, volume, grammar, and pronunciation.
  • Control the interaction to ensure each of the consumer’s inquiry is handled completely and efficiently.
  • Intake responsibilities including entering and processing new referrals, communicating with case managers and physicians, insurance verification, entering medication profiles and confirming nursing agency for SOC.
  • Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs
  • Answer inbound calls from patients and providers regarding appointments and general inquiries

Job Requirements:

  • Basic knowledge of Microsoft Excel (create, edit, save)
  • 1 + years of healthcare experience, including familiarity with medical terminology
  • Basic computer experience using a keyboard and mouse and moving between screens
  • Must have the ability to work on/call weekends and holiday’s
  • Knowledge of electronic medical record systems and practice management systems

Qualification & Experience:

  • Experience working in a physician, provider, and/or medical office
  • Insurance verification experience
  • Intake experience
  • 1 + years of telephonic customer service experience or in-person customer service experience, handling moderate to complex transactions
  • High School Diploma/GED (or higher)

Job Details:

Company: United HealthCare

Vacancy Type:  Full Time

Job Functions: Health Care Provider

Job Location: High Point, NC, US

Application Deadline: N/A

Apply Here