As a Mortgage Servicing Customer Service Consultant you will be part of a telephone-based team you’ll spend your time helping existing mortgage account customer’s taking both inbound and outbound calls to ensure we meet our customer’s needs. You’ll be there to find out exactly what our customers need by listening, building relationships and a detailed picture of each unique situation.
- Do what matters – Delivering for our customers and keeping things simple is key. You will support customers with all their banking queries and be keen to develop yourself to build capability and confidence enabling you to help customers in different ways.
- Look for better – Customers want to speak to friendly, helpful people when they call their bank. You’ll be able to find out exactly what our Customer’s needs are by listening to them and building good relationships, always looking to be better for each customer.
- Feel what customers feel – By feeling what the customers feel you’ll be able to consistently engage with them in the most productive way when they need us.
- Say it straight – You’ll be there to give customers clear information and advice. There are no scripts, no jargon and no unachievable targets. You’ll answer calls, build a rapport and help make sure that every TSB customer gets the most out of what the bank has to offer.
Mortgage experience isn’t essential, but thanks to your excellent communication skills, and a proven talent for customer service, you’ll have no problem learning quickly and meeting our customer’s needs.
Vacancy Type: Full Time
Job Location: Gloucester, England, UK
Application Deadline: N/A