Saturday , January 28 2023

TD Bank Hiring – Store Customer Experience Coordinator

TD Bank

Job Description:

The Store Customer Experience Coordinator provides legendary customer service in both Teller transactions and Platform Customer Service, while selling/cross-selling and referring TD Products to new and existing customers. The Store CEC recommends appropriate products and services related to spending and saving. The Store CEC completes teller transactions, services customers with non-complex platform needs, and opens new deposit accounts.

Job Responsibilities:

  • Drives referrals to store colleagues and partners to support the broader more complex financial needs of customers
  • May train and act as a mentor to new Tellers
  • Focuses on servicing the customer, on both the teller line and platform, with the added responsibility of simple product sales; Activities include but are not limited to: Teller transactions, Open/Close Personal Deposit Accounts, Debit Card/Credit Card Issues, Regulation E, Mobile and On-Line banking
  • Conducts needs-based conversations and offers financial solutions to meet our Customers’ needs
  • Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store
  • Responsible for meeting individual performance metrics
  • Generally resolves problems independently, escalating more difficult issues to management
  • Makes quality referrals to appropriate partners
  • Responsible for making sound decisions and timely problem resolution
  • Provides exceptional Customer Service by meeting all Customer demands as they relate to both teller and some platform activities

Job Requirements:

  • Strong organization skills to handle multiple tasks in a fast-paced environment
  • Demonstrated ability to schedule and prioritize work
  • Sound judgment in decision making and problem solving
  • Excellent communication skills with ability to be concise, clear and consistent
  • Superior Customer Service skills
  • Demonstrated effective problem-solving skills
  • Demonstrated ability to work independently and within deadlines

Qualification & Experience:

  • Teller experience (Preferred)
  • 1+ years related experience required
  • High school diploma or GED

Job Details:

Company: TD Bank

Vacancy Type:  Full Time

Job Location: Philadelphia, PA, US

Application Deadline: N/A

Apply Here