Friday , February 3 2023

TD Bank Employment – Contact Center Representative

TD Bank

Job Responsibilities:

  • Offers sound product knowledge as it relates to their respective business area
  • Ensures Customer/partner problems are handled appropriately the first time, escalating issues when necessary
  • Engages Customers / partners in service conversation to understand and meet their current and future products and service needs by providing them with information / guidance
  • Completes a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
  • Provides courteous, efficient, and professional Customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
  • Ensures necessary due diligence is taken to support the accuracy of all Customer transactions
  • Arrives on-time and log-in ready to receive/make Customer calls as scheduled throughout the shift
  • Identifies and refers high value or potential Customers to the appropriate personnel
  • Takes ownership of Customer concerns and resolve Customer issues at first point of contact
  • Displays positive, professional tone, exhibit empathy when required and provides a Legendary Customer Experience

Job Requirements:

The Contact Center Representative (US) promotes strong and lasting Customer relationships in a Contact Center environment by providing quality Customer Service and Sales in an efficient and highly professional manner. This role achieves a high level of success by understanding Customer needs and identifying opportunities to grow the business.

Qualification & Experience:

  • Effective written communication skills preferred
  • High School Diploma or GED
  • Ability to use/learn current technology and software applications related to position
  • Ability to work in a fast-paced, challenging work environment
  • Experience handling confidential information preferred
  • Retail Customer service, banking, or contact center experience preferred
  • Excellent interpersonal and verbal communication skills required
  • 0 Years of related experience
  • Must be able to adhere to a set schedule which may include weekends and holidays
  • Excellent problem-solving and time management skills

Job Details:

Company: TD Bank

Vacancy Type:  Full Time

Job Location: Auburn, ME, US

Application Deadline: N/A

Apply Here