Six Flags Application – Call Center Agent

Job Description:

Prepare daily arrivals, inclusive of daily memos Process advanced deposits Attend to correspondence receipts Research daily reservations/refunds Respond to brochure requests

Job Responsibilities:

• Complete call-tracking sheets
• Print confirmations for guests, check over for accuracy, and mail out
• Be aware of availability of Hotel for current day verses competing hotels and their rates
• Run arrivals for current day
• Be up-to-date of all special event packages and rates
• Be up-to-date on current offerings within hotel, waterpark, and local area
• Handle Gift Certificate inquiries, sales, and processing
• Input rooming lists
• Answer room reservation calls and be prepared to give rates and describe rooms and various packages
• Be sure supplies and equipment is adequate and organized

Job Requirements:

• High School diploma or equivalent
• Computer experience
• Must be able to speak, understand, read and write English
• Prior customer services experience required
• Should have an enthusiastic and service-oriented attitude

Qualification & Experience:

• Knowledgeable of property and waterpark information
• Possess organizational skills and attention to detail
• Basic knowledge of OPERA System preferred
• Must be able to work weekends, holidays, and other shifts as necessary
• Ability to share all possible hotel and waterpark knowledge as trained
• Ability to handle multiple tasks in a fast paced environment

Job Details:

Company: Six Flags

Vacancy Type:  Full Time

Job Location: Queensbury, NY, US

Application Deadline: N/A

Apply Here

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