Seaworld Jobs – Park Operations Receptionist

Job Description:

Information Host/Hostess is a centralized communication unit for incoming and outgoing INTERNAL communication related to ambassador deployment and dispatching appropriate safety and deployment calls. In addition, Host/Hostess will need to record incidents according to operational procedures.

Job Responsibilities:

• Monitor and respond to radio and phone inquiries from park personnel
• Maintain Attraction Performance Database to include codes, downtimes, capacities, or penetration
• Answer incoming ambassador calls and communicate any absent or tardy ambassador to appropriate leadership. Assist in identifying “day of” staffing deficiencies and assist in identifying available ambassadors either via calling in or redeploying.
• Monitor, respond, and relay calls from lifeguard alert system to leadership (Aquatica Only); assist in disseminating communication to appropriate leadership regarding operational emergencies (SeaWorld)
• SeaWorld Information Host/Hostess will assist in other system based administrative support to include purchasing, ticket fulfillment and/or other identified tasks.
• Other duties related to job as prescribed by leadership.
• Responsible for maintaining work area
• Oversee the department checkout process for vehicles and radios
• Monitor weather and alert areas as needed for wind speed/ lightning detection
• Responsible for timely distribution of park count, attraction downtime, or other information as directed by leadership

Job Requirements:

• Have the ability to work with and maintain sensitive data
• Have the aptitude to learn additional software programs
• Have working knowledge of Microsoft Office Applications to include Word, Excel and Outlook
• Work or educational experience using radio and phone equipment, including appropriate radio etiquette

Qualification & Experience:

• Consistently practice safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations
• Have excellent verbal communication skills; preferred candidate would be bilingual
• Be able to sit for long periods of time
• Ability to work a flexible schedule to include weekends, weekdays, evenings and holidays
• Be able to multi-task and adapt to changes in a fast paced work environment
• Be willing to certify in park positions to support operation as needed

Job Details:

Company: SeaWorld Parks & Entertainment

Vacancy Type:  Part-time

Job Location: San Antonio, TX, US

Application Deadline: N/A

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