Accommodation Specialist – Lincoln Financial Jobs 2023

Job Description:

This position will perform and deliver on routine and progressively more non-routine assignments for his/her assigned area(s) of claims responsibility independently in accordance with established procedures/guidelines. S/he will process accommodation service requests, document in appropriate systems, and communicate with employers, treating providers, medical offices, and other parties to clarify and/or obtain information. S/he will also handle non-complex accommodation service events and correspond verbally and in writing with employers to address events and bring to resolution.

Job Responsibilities:

• Recognizes issues or concerns for assigned area(s) of responsibility, explains effect on the customer’s service experience, and suggests process improvements.
• Addresses via telephone and/or email general and non-routine questions from employers; escalates complex questions to vocational rehabilitation consultants.
• Ensures accuracy and completeness of information documented for accommodation service events.
• Communicates effectively and provides customer service to internal and/or external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs on progressively more non-routine work independently.
• Provides educational resources to employers to supplement accommodation events and showcase LFG’s expertise.
• Regularly tracks accommodation services stay-at-work events and documents in system.
• Handles non-complex accommodation service events, provides suggestions for consideration to employers, and follows up on outcomes as appropriate.
• Reviews information in requests and follows up with employers, treating providers, medical offices, and other parties to clarify/confirm receipts and gather additional information to assist with claims decisions.
• Obtains information from employers to assist vocational rehabilitation consultants with their analysis.

Job Requirements:

• Resources background preferred. FMLA/Leave Management Disability claims experience is ideal, but not required
• Ability to work with others in a team environment.
• Ability to perform under stress in cases of emergency, critical or hazardous situations.
• Demonstrated solid relationship management skills with internal and/or external clients (e.g. management, peers, colleagues, customers, etc.).
• Demonstrates ability to work in a fast-paced environment.
• Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.

Qualification & Experience:

• Preference with 2-3 years of return to work, job placement, accomodation, ergonomic experience of general Human
• 3 – 5+ years of claims experience directly aligned to the specific responsibilities for this position OR For candidates with an Associate degree or above, 0-1 year of claims experience that directly aligns with the specific responsibilities for this  position. (Required).
• 2 – 3 Years of claims experience directly aligned to the specific responsibilities for this position (Required )

Job Details:

Company: Lincoln Financial Group

Vacancy Type:  Full Time

Job Location: Dover, NH, US

Application Deadline: N/A

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