Legoland Application – Front Desk Associate

Job Description:

LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

Job Responsibilities:

• Ability to deliver a dynamic guest service experience by assisting guests with checking in/out, requests, complaints and concerns.
• Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.
• Process all payments in accordance with established hotel policies.
• Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through the PBX.
• Provide information and assistance to all guests and visitors.
• Maintain and improve the quality of guest service.
• Checking guests in and out of the resort, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Works effectively in a team environment.

Job Requirements:

• Preferred candidates will have experience working with hotel property management systems or equivalent experience.
• Must be able to speak and write English clearly and fluently. Preferred candidates must be capable of providing excellent customer service, while maintaining a professional demeanor
• 1 year of hotel front office experience is preferred, but not necessary.

Qualification & Experience:

• Preferred candidates will possess proven conflict resolution skills, along with leadership skills, to drive initiatives to improve the team and the business.
• Must be able to communicate effectively with others, both verbally and written.
• High school graduate or General Education Degree (or equivalent education and experience) is preferred.

Job Details:

Company: LEGOLAND Florida Resort

Vacancy Type:  Full Time

Job Location: Winter Haven, FL, United States

Application Deadline: N/A

Apply Here

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