Ikea Careers – Retail Customer Engagement Manager

Job Responsibilities:

• Leads the loyalty team to ensure development of working routines, auditing, and competence related to the role and function
• Manages store level customer intelligence gathering and feedback loop and identifies potential improvements
• Partners with the Regional Marketing Manager and store Commercial Manager in providing input and helping to create the store business/marketing plan based on relevant knowledge of local marketing trends
• Drives IKEA Family memberships and actively promotes, secures, and implements Family Offers in order to grow loyalty with the IKEA Family member experience
• Leads development and coordination of national and local events connected to IKEA Family and the community
• Conveys IKEA values and nurtures a strong IKEA culture that inspires and empowers coworkers to extraordinary achievements
• Acts as a local spokesperson for IKEA in the community and local media opportunities
• Ensures a great shopping and IKEA brand experience to drive repeat visitation

Qualification & Experience:

• Bachelor’s Degree preferred
• 5 years leadership experience
• 2 years experience leading leaders

Job Details:

Company: Ikea

Vacancy Type:  Full Time

Job Location: Portland, OR, US

Application Deadline: N/A

Apply Here

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