Friday , February 3 2023

Food Lion Careers – Customer Lead

Website Food Lion

Job Description:

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Job Responsibilities:

  • Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
  • Scan customers’ order and handles the payment transaction, per standard practice
  • Follow correct bagging procedures for the correct use of bags by type
  • Make every attempt to maintain accurate cash control
  • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
  • Avoid personal conversations with other associates when customers are present
  • Check the bottom of every cart and under all baby seats for items before completing an order
  • Unload customers’ groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
  • Greet each customer and uses his or her name whenever possible
  • Follow procedures for refunds and error correction

Job Requirements:

  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Effective communication and customer service skills
  • Must meet minimum age requirements to perform specific job functions
  • High school graduate or equivalent preferred
  • Ability to perform the technical requirements of cashier and service center
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Job Details:

Company: Food Lion

Vacancy Type:  Full Time

Job Location: Durham, NC, US

Application Deadline: N/A

Apply Here

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