Follett Jobs – Store Manager

Job Description:

We are looking for a results-driven Retail Store Manager to be responsible for the overall store management at the college’s campus bookstore. Executes and provides leadership and oversight for all facets of bookstore operations including: hiring, training, supervising, developing and motivating of managers, supervisors, and team members;

Job Responsibilities:

• Establishes, enhances, and maintains positive, responsive relationships with campus community, particularly campus administration, athletics departments, faculty and staff.
• Seeks out new ways to partner with campus regarding remote selling opportunities, maintaining Follett’s campus presence, and resolving complex issues on an as needed basis.
• Prepares and implements detailed operating plans for all store departments for standard operations, busy rush periods, and special events (athletics, graduation).
• Shares plans with managers and team members and leads/drives them to execution. Analyzes store financials and makes determinations regarding how to positively impact future sales/expense opportunities. Plans and prepares for promotions. Demonstrates full understanding of capacity and velocity requirements, based on previous history.
• Responsible for full cycle talent management, to include recruiting, training, coaching and talent development for full-time, part-time and temporary team members.
• Works to identify key talent to support talent pipeline. Ensures effective performance management and maintains a culture of accountability.
• Develops cross-functional teams of engaged associates with the ability to execute initiatives and drive operational standards and business results. Provides staff training.
• Manages other staff managers and guides them in directing and coaching their staff, if applicable. Develops and promotes a team environment and acts as a leader within the store to all staff levels. Makes decisions relating to the selection and deployment of staff in order to meet sales and labor budgets.

Job Requirements:

• General Computer Skills
•  Problem-solving skills; strong customer service, communication, and presentation skills; strong analytical skills and financial acumen; advanced relationship building, a demonstrated ability to influence a team and customer outreach

Qualification & Experience:

• Must have 3-5 years of experience
• Bachelor degree or equivalent
• Retail management or strong customer service experience; academic retail experience a plus; strong organizational, time management.

Job Details:

Company: Follett

Vacancy Type:  Full Time

Job Location: Winston-Salem, NC, US

Application Deadline: N/A

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