Follett Job Opportunities – Course Materials Manager

Job Description:

Administer the course materials department operations for a store, including supervising employee activities and providing hands-on technical and functional guidance to aid in accomplishing financial and marketing objectives. Collects, edits, and oversees textbook orders to ensure accurate and timely availability of textbooks

Job Responsibilities:

• Assists customers and provides guidance to department associates around course materials buying decisions (new, used, rental and digital).
• Resolves customer (faculty, staff, and students) concerns regarding service or product.
• In partnership with Store Manager, presents, interacts and influences faculty, department chair(s), Dean and/or administration on course materials issues, ensuring resolution for escalated issues including input for strategy and goal development for the department and/or store.
• Comes up with solutions for business improvements and analysis sell throughs.
• In partnership with the store manager, oversees the special order functions.
• In partnership with the store manager, plans course materials department work calendar, and enforces policies related to specific tasks and activities.
• Ensures staffing levels support business needs.Develops staff and works to identify key talent to support talent pipeline. Supervision may also include oversight across remote locations. Models and manages effective supervision.
• Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Supervises the employees of the course materials department, including assigning and evaluating their work, as well as, interviewing, hiring and training new employees.

Job Requirements:

• 3-5 year’s previous textbook experience handling progressively more complex functions desired, including 1 — 3 years retail supervisory experience.
• Associates Degree or equivalent
• Strong communication skills (verbal and written)

Qualification & Experience:

• Computer literacy.
• Previous supervisory/management experience in book or retail industry desired.
• 3-5 years experience

Job Details:

Company: Follett

Vacancy Type:  Part-time

Job Location: Coral Gables, FL, US

Application Deadline: N/A

Apply Here

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