Friday , February 3 2023

FedEx Job Application – Research Analyst II

Website FedEx

Job Description:

The Analyst, Research II is responsible for utilizing R-Log or designated WMS in conjunction with all available systems/data bases to reconcile discrepancies and escalates throughout the business so they can be processed. The resolving of discrepancies is to be done in a timely fashion in order to meet SLA metrics for time in the facility.

Job Responsibilities:

  • Assist in determining root causes of the discrepancies or SLA misses along with recommendations to prevent them, and report that information to the Operations Manager and Customer.
  • Provide reports to Supervisor detailing errors, improper scans and misses by shift to drive accountability.
  • Maintain the flow of product by resolving them in FIFO or Prioritization order.
  • Research and resolve discrepancies and escalations accurately using all available resources.
  • Understand and meet all customer quality goals.
  • Communicate repetitive errors and problems to the Inventory Control Manager.
  • Implement and promote continuous improvement warehouse and inventory functions utilizing established quality processes (ISO, account, etc) and through active participation in High
  • Performance Work Teams.
  • Maintain a good relationship with accounts by responding to all inquiries in a courteous and efficient manner.
  • Report feedback to management, including any signs of dissatisfaction.
  • Communicate resolution and completion of prioritized orders to the customer and management.

Job Requirements:

  • Strong team player.
  • Effective communication and PC skills required.
  • Strong problem solving and communication skills.
  • Leadership skills.
  • Customer service driven.
  • Ability to follow policies and procedures.
  • Ability to read, write and interpret information.
  • Ability to add, subtract, multiply and divide.
  • Ability to use hands to finger, handle, or feel.
  • Ability to sit/walk/stand for up to 8 hours per day.

Qualification & Experience:

  • At least 1 year of warehouse experience including computer skills.
  • High school diploma or GED and 1-4 years of relevant experience.

Job Details:

Company: FedEx

Vacancy Type:  Full Time

Job Functions: Research

Job Location: Jackson, MS, US

Application Deadline: N/A

Apply Here