To plan and conduct center level reviews, to include analysis of operating performance against established targets. To develop and present productivity target revisions resulting from changes in product, services or technology advances. Conduct time study and methods development study of operations to provide established standards (rates for all work elements and tasks) for all customer contact departments. Design and development of call center facility layouts using ergonomic standards. Develop long range facility requirements using workload forecast and established productivity guidelines to determine size and locations of operations.
Bachelor’s Degree in industrial engineering or related engineering discipline. Five (5) years professional experience in engineering, planning or standards development for operations. Strong analytical, computer and communications skills. Travel required.
Vacancy Type: Full Time
Job Location: Memphis, TN, US
Application Deadline: N/A