Dyson Recruitment – Virtual Service Team Leader

Job Description:

• As a Virtual Service Team Leader, you will be responsible for leading, developing and motivating a team of Virtual Service Engineers (VSEs) based within a given region in the UK.
• Managing a team of such experts needs a special kind of leader. We’re looking for a talented people-focused individual that will demonstrate true people leadership, taking accountability for the end to end performance and drive continual improvement of their team and our owner experience.

Job Responsibilities:

• Build a team of highly capable, high performing VSE’s, expert within all aspects of their role and consistently delivering against their numbers
• Demonstrate ability to adapt to change, be resilient and act as a role model to colleagues and peers across Dyson
• Coach and develop a team of VSEs to deliver an exceptional owner experience and deliver against their personal and business objectives
• Engage with and ensure compliance with Dyson HR policies and approach
• Deliver ongoing performance improvement through effective 121s and coaching, in line with established Dyson models and best practice
• Develop and support the department vision and strategy, aligning with Dyson’s blueprint with a focus on continuous improvement
• Play a proactive part in the wider Management team and with your peers, with a can-do and collaborative approach
• Relish the opportunity to pick up new activities that fall broadly in the purpose of the role
• Seek and recommend opportunities for efficiency, performance or customer experience improvements across the National
• Virtual Service team
• Deliver and achieve department targets, striving for world-class and excellence always.
• Manage under-performance and High performers accordingly, within the ‘What and How’ to successful and positive outcomes for both Engineers and Dyson
• Ensure support and personal development is prioritised and championed within the team through personal development and career conversations
• Build and maintain a team environment centred on empowerment, decision making and ownership

Job Requirements:

• Ability to build strong working relationships with people at all levels
• IT literate with confidence with Microsoft office applications and Excel
• Open to new ways of working whilst embracing exciting new technology
• A natural problem solver with great attention to detail, confident with analytical tasks
• Organisational and planning ability
• Self-starter, and strong sense of initiative
• Enthusiastic, creative, innovative and collaborative in your approach to problem solving
• Solutions orientated and an excellent team-player
• Great interpersonal skills and faultless time-management
• Exceptional communication skills, with strong influencing and negotiation skills

Qualification & Experience:

• An experienced people leader with strong coaching skills
• Experience in working in a sales or target driven environment
• Previous experience in leading a remote team, preferably with a technical or engineering focus

Job Details:

Company: Dyson

Vacancy Type:  Full Time

Job Functions: Customer Service

Job Location: London, England, UK

Application Deadline: N/A

Apply Here

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