Thursday , March 30 2023

Duke Energy Hiring – Associate Customer Care Specialist

Website Duke Energy

Job Description:

  • Are you a positive people person with customer care and/or call center experience? Do you enjoy helping people make decisions in a timely, efficient manner and pointing them in the right direction?
  • If so, Duke Energy is looking for YOU!
  • In addition to a starting rate of $16.00/hour, this position includes an incentive program with the opportunity to earn extra dollars in your paycheck!

Job Responsibilities:

  • Thinking on your feet and learning in an ever-changing environment
  • Handling your customer’s needs with integrity and empathy in one transaction
  • Working on your own initiative and participating fully as part of a team under the guidance of a coach
  • Being an engaged customer advocate
  • Adapting to constant change, i.e. program offerings, computer tools, process changes
  • Actively engaging and participating in training and weekly coaching sessions
  • Being your best, on purpose, every time
  • Managing your time, recording it accurately and inputting it according to the company’s quality standards
  • Building genuine connections with your customers and being a great ambassador for the Duke Energy brand all while listening to the customer anticipating their needs and offering solutions
  • Meeting or exceeding performance targets
  • Accurately navigating and maneuvering through multiple computer applications and screens simultaneously
  • Arriving on time and adhering to your schedule

Job Requirements:

  • Willingness to work in an environment that requires 100% phone-based customer interaction
  • Ability to build trust and loyalty with customers, handle confidential information and act with integrity at all times
  • Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations
    Some college or college degree
  • Effective listening and communication skills and the ability to interact with external and/or internal customers in a professional, courteous and empathetic manner
  • Ability to work a flexible work schedule as described in the General Job Information section

Qualification & Experience:

  • One-year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face
  • Experience promoting products and services in a call center environment
  • High School Diploma or GED, obtained at time of application submission
  • 2+ years customer service experience (may include call center, hospitality, retail, etc.), preferably to include call center

Job Details:

Company: Duke Energy

Vacancy Type:  Full Time

Job Functions: Customer Service

Job Location: Terre Haute, IN, US

Application Deadline: N/A

Apply Here