Monday , January 30 2023

Corporate In Home Operations Specialist – BestBuy Jobs

Website Best Buy

Job Description:

This position works directly with customers, In-Home Design Managers and corporate support teams to evaluate and create necessary process improvements and tools to delight clients and is an ambassador for the In-Home consultation strategy.

Job Responsibilities:

  • Responsible for ensuring all call, chat and email volume are answered with a high level of urgency to capture immediate customer needs and qualifies the customer need for an In-Home consultation with the In-Home Design team.
  • Responsible for the Inbound Call experience for all customer calls received from the national 1-800 number for the In-Home consultation strategy. Additionally, responsible for scheduling
  • leads submitted via the store and BestBuy.com.
  • Arranges and coordinates In-Home Consultation schedules, meetings and appointments for the In-Home Consultation team in the most efficient way in service of the client and the In-Home
  • Design Manager. Reschedules or cancels customer consultations as necessary and communicates any changes to the In-Home Consultant.
  • Determines most appropriate channel to solve customer needs and facilitates warm handoff. (e.g., Geek Squad, Best Buy Direct, ECC).
  • Utilizes CRM to complete all scheduling tasks and customer information updates.
  • Responsible for triaging customer orders for the In-Home Consultation when necessary or required.

Job Requirements:

  • Utilizes Field In-Home Operations Specialist to solve problems and where local leadership involvement is required.
  • Responsible for increasing knowledge and awareness of market leaders on the effectiveness of store lead generation.
  • Shares data and insights with Field Leadership and Corporate teams.
  • Creates reporting as needed in support of creating efficiency for the In-Home Consultation process.

Qualification & Experience:

  • Able to use multiple computer systems and toggle between windows simultaneously which includes being able to talk and type at the same time.
  • Microsoft Office Suite proficiency
  • 1 or more years experience in phone based customer service
  • Ability to work a schedule that includes evenings and weekends

Job Details:

Company: Best Buy

Vacancy Type:  Full Time

Job Location: Richfield, MN, US

Application Deadline: N/A

Apply Here

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