Monday , January 30 2023

Claire’s Careers – Operations Manager

Website Claire's

Job Description:

Manage day-to-day communication with outside concession partners and act as internal point person for all areas of business as it relates to the partner. Support initiatives to expand the scope of existing partnerships as well as onboard new partners.

Job Responsibilities:

  • Identify and develop new business opportunities with existing clients such as adding additional store locations or product expansions
  • Serve as the lead point of contact for all matters involving the concession partner: Answer client inquires, address and resolve service concerns, provide performance recaps, and review credit requests
  • Help to document and communicate new partner set up requirements: specific procedures, processes around IT, service structure
  • Partner with cross-functional internal teams ( merchandising, marketing, store operations, logistics, finance, IT) as needed to develop action plans that improve sales performance and/or customer service levels
  • Serve as the link of communication between internal teams and clients
  • Proactively manage changes in project scope, identify potential issues and devise contingency plans
  • Develop strong client relationships, build rapport and ensure understanding of customers core business needs

Job Requirements:

  • Ability to analyze, recap and provide recommendations regarding current sales performance and future opportunities
  • Account Management experience, with experience working with outside vendors, and / or Project Management experience
  • Proficient in Microsoft Excel, Word and Power Point
  • Retail management experience – understands processes of retail buying or planning, planogram, markdowns, inventory, logistics, POS systems etc
  • Hands on, flexible team player with the ability to work independently
  • Professional presentation and communication skills

Job Details:

Company: Claire’s

Vacancy Type:  Full Time

Job Location: Hoffman Estates, IL, US

Application Deadline: N/A

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