Busch Gardens Jobs – Correspondence Ambassador

Job Description:

Manage guest correspondence through various channels to include letters, emails, Facebook and other social media channels; including resolution Maintain a safe and clean work environment Maintain, process and control confidential files

Job Responsibilities:

• Manage Lost and Found to include shipping of guest items
• Provide guidance and authorization for guest satisfaction tools/resources
• Perform other duties as assigned
• Input large amounts of data
• Follow up with department(s) on unresolved correspondence
• Maintain a professional demeanor and provide excellent guest service

Job Requirements:

• Be at least 18 years of age
• Be able to maintain confidentiality and use discretion when handling highly sensitive information
• Have excellent written and verbal communication skills
• Have strong phone and computer skills including working knowledge of Microsoft Office applications
• Have previous experience in a customer service role
• Provide excellent guest service to both park guests and ambassadors

Qualification & Experience:

• Have excellent cash handling skills
• Highly organized, self-motivated and have the ability to meet deadlines
• 2 years of theme park front gate or guest service experience preferred
• A valid state driver’s license and be able to obtain a company driver’s license preferred
• Office experience and operational knowledge of SeaWorld, Discovery Cove and Aquatica preferred
• Able to sit and stand for long periods of time
• Be able to multi-task and adapt to changes in a fast paced work environment
• Have strong problem-solving skills
• Available to work varying shifts or hours based on park hours; i.e. be able to work opening and closing shifts
• Able to work in all weather conditions and climate controlled environments

Job Details:

Company: Busch Garden

Vacancy Type:  Part Time

Job Location: Orlando, FL, US

Application Deadline: N/A

Apply Here

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