Administrative Assistant III – UPS Warehouse Jobs

Job Description:

The GBS Collections Associate performs collection responsibilities according to established procedures. He/She impacts the organization by improving cash flow, minimizing delinquency, reducing Days Sales Outstanding, and limiting bad debt exposure. This position requires extensive communication with customers via telephone and/or written correspondence to attempt to bring resolution to unpaid accounts. Limited product, service, or business unit knowledge utilized.

Job Responsibilities:

• Utilizes payment options and negotiates payment arrangements
• Identifies and resolves basic and routine issues impacting payment
• Submits recommendations to write-off account balances
• Monitors and maintains assigned queue of customer accounts
• Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including
• UPS proprietary programs
• Overcomes customer objections concerning payments and assists them in understanding their account terms
• Follows prescribed escalation procedures

Job Requirements:

• Desire to work in a position requiring extensive phone and email communication
• Prior phone center and/or collections experience
• Basic analytical and problem resolution skills
• Proficiency in Microsoft Office applications
• Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions
• Ability to work in a highly measured, fast-paced, production environment

Qualification & Experience:

• Bachelor’s Degree in Business related field – Preferred
• Experience handling objections and gaining commitment

Job Details:

Company: UPS

Vacancy Type:  Full Time

Job Location: Louisville, KY, US

Application Deadline: N/A

Apply Here

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